Pulse Analytics

Do you know what people are saying about your company and your brand? Do you have a customer service issue that you didn’t know about? Harness the powerful visualization and analysis engine of Pulse Analytics to truly understand current and historic sentiment and take action.

Pulse Analytics is designed to help companies understand and protect their most valuable assets – customers, reputation and employees. Built on SAP’s leading Text Analysis technology, Pulse Analytics delivers a rich environment for marketing, product management and customer service organizations to listen, measure and analyze sentiment and respond quickly.

Monitor and listen to multiple channels: Social Media, forums, blogs, news media, surveys and more.
Track consumers & Influencers: Understand sentiment and engage with people who can make a difference.
Integrate Social Media with CRM: Create a true 360° view of your customers and engage from a central point of control.
Measure your brand against industry metrics: Compare your results against industry trends and specific competitors.